At Vera-Rose Aesthetics, your privacy is important to us. We are committed to protecting your personal information and handling it with care, professionalism and confidentiality.

This Privacy Policy explains how we collect, use, store and protect your personal information.

Information We Collect

We collect personal information that is necessary to provide our services safely and effectively. This may include:

• Full name

• Date of birth

• Contact details, including phone number and email address

• Emergency contact details (where applicable)

• Medical history and relevant health information

• Current medications and allergies

• Treatment records and clinical notes

• Clinical photographs (where consent has been provided)

How We Collect Your Information

Personal information is collected directly from you through our secure online booking, consultation and prescribing systems, as well as during your appointments.

Why We Collect Your Information

We collect your information to:

• Book and manage appointments

• Provide safe and appropriate cosmetic consultations and treatments

• Meet our legal and professional obligations as a Registered Nurse

• Maintain accurate clinical records

• Communicate with you regarding your appointments and treatment

We only collect information that is reasonably necessary to provide our services.

Storage and Security

Your information is stored securely using our trusted booking and prescribing platforms.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. Access to your information is limited to authorised personnel involved in your care.

Disclosure of Information

Your personal information will remain confidential.

We will only disclose your information where:

• it is necessary to provide your care;

• you have provided consent;

• it is required or authorised by Australian law; or

• it is necessary to protect your health or safety.

Access to Your Information

You may request access to your personal information or ask us to correct inaccurate information at any time. Requests can be made by contacting Vera-Rose Aesthetics using the details provided on our website.

Website

Our website may collect limited technical information, such as anonymous website analytics, to help improve the user experience. This information does not personally identify you.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

Clinic Policies

At Vera-Rose Aesthetics, we are committed to providing a safe, welcoming and professional experience for every client. These policies help appointments run smoothly while ensuring every client receives the highest standard of care.

By booking an appointment, you acknowledge that you have read and agree to the following clinic policies.

Booking Appointments

Appointments can be booked online through our secure booking system.

Please ensure all personal and medical information provided is accurate and up to date, as this information is important in providing safe and appropriate care.

Consultation Policy

All cosmetic treatments begin with a comprehensive consultation. This allows us to discuss your concerns, assess your suitability for treatment, answer any questions and develop a personalised treatment plan.

Treatment recommendations are always based on clinical assessment and your individual needs.

A consultation does not guarantee that treatment will be performed.

Deposits

A deposit may be required to secure your appointment.

Deposits are credited towards your appointment but may be forfeited if our cancellation policy is not followed.

Cancellation & Rescheduling

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

Late cancellations or failure to attend your appointment may result in the loss of your deposit or cancellation fee.

We understand that emergencies happen and will always do our best to be fair and understanding where appropriate.

Late Arrivals

If you arrive late, we will do our best to accommodate your appointment.

However, if there is insufficient time to safely complete your consultation or treatment, your appointment may need to be shortened or rescheduled to avoid impacting other clients.

Cancellation fees may apply where appropriate.

Treatment Suitability

Your safety is our highest priority.

Not every client will be suitable for every treatment. Recommendations are based on your medical history, clinical assessment and individual goals.

Vera-Rose Aesthetics reserves the right to decline or postpone treatment if it is not considered appropriate or safe.

Results

Every individual responds differently to treatment.

While we aim to achieve the best possible outcome, treatment results vary between individuals and cannot be guaranteed.

Follow-Up Appointments

Some treatments may require a review appointment to assess your outcome and determine whether any further treatment is appropriate.

Any additional treatment recommended during a review may incur additional fees unless otherwise advised.

Payments

Payment is required on the day of your appointment unless otherwise arranged.

Respectful Behaviour

We are committed to providing a respectful, safe and welcoming environment for everyone.

Aggressive, abusive, threatening or inappropriate behaviour towards staff or other clients will not be tolerated and may result in refusal of service or future appointments.

Medical Emergencies

If you experience any unexpected concerns following your treatment, please contact Vera-Rose Aesthetics as soon as possible.

If you believe you are experiencing a medical emergency, call 000 or attend your nearest Emergency Department immediately.

Questions

If you have any questions about our clinic policies, please don't hesitate to get in touch. We're always happy to help and want you to feel informed and comfortable before your appointment.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of this website.

Use of This Website

This website is intended to provide general information about Vera-Rose Aesthetics and the services we offer.

You agree to use this website lawfully and in a manner that does not interfere with its operation or the experience of other users. You must not attempt to gain unauthorised access to any part of this website or use it for any unlawful purpose.

Website Content

We make every reasonable effort to ensure the information on this website is accurate and up to date. However, the content is provided for general information only and may be updated, amended or removed at any time without notice.

Intellectual Property

Unless otherwise stated, all content on this website, including text, logos, branding, graphics, photographs, images and design elements, is the property of Vera-Rose Aesthetics.

You may not reproduce, copy, distribute, modify or use any content from this website without prior written permission from Vera-Rose Aesthetics.

Third-Party Services

This website may contain links to third-party websites or use third-party platforms to facilitate bookings, payments or other services.

Vera-Rose Aesthetics is not responsible for the content, security, availability or privacy practices of any third-party websites or services. We encourage you to review their individual terms and privacy policies before using those services.

Changes to These Terms

Vera-Rose Aesthetics reserves the right to update these Terms & Conditions at any time without prior notice.

Any changes will take effect immediately upon publication on this website. Your continued use of the website constitutes acceptance of any updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

The information provided on the Vera-Rose Aesthetics website is intended for general educational and informational purposes only.

The content on this website does not constitute medical advice and should not be relied upon as a substitute for a consultation, assessment or advice from a qualified healthcare professional.

Every individual is unique. Suitability for cosmetic treatment can only be determined following a comprehensive consultation, review of your medical history and clinical assessment by an appropriately qualified health practitioner.

Any information regarding treatment options, expected outcomes or recovery is general in nature and may not be applicable to your individual circumstances.

While Vera-Rose Aesthetics strives to ensure the information on this website is accurate and current, we make no guarantees regarding its completeness, accuracy or ongoing suitability. Information may be updated or changed without notice.

All cosmetic treatments carry potential risks, benefits and limitations. These will be discussed with you during your consultation to support informed decision-making before any treatment is performed.

Treatment outcomes vary between individuals, and no specific result can be guaranteed.

If you are experiencing a medical emergency, call 000 immediately or attend your nearest Emergency Department.

If you have concerns following treatment received at Vera-Rose Aesthetics, please contact us as soon as possible so we can provide appropriate advice and support.

Vera-Rose Aesthetics provides cosmetic consultation services to adults aged 18 years and over. If you are under 18 years of age, you must not book appointments through this website.